There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.
Customer Services & CX ManagementYou shouldn’t have to sacrifice your customer experience just because things don’t go to plan. While you can’t always control when or if something goes wrong in your operations, with CallCare, you can minimise the impact this has on your business.
Incident Management ServicesStreamline your operations and ensure maximum efficiency with our business call answering service. We answer your calls quickly, patching them through to the appropriate staff or taking messages to ensure you always know what is going on.
Secretary & Receptionist ServicesTake a closer look at some of our most popular off-the-shelf customer experience package solutions.
Explore solutionsCapture more leads, reduce pressure on your staff and upscale your client experience. With our extensive experience working with a variety of professional services, we can tailor build a solution for your outsourcing needs.
Professional ServicesNot all outsourced providers are specialists in handling Healthcare enquiries, our outsourced solutions are built around you to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.
Healthcare ServicesFrom 24hr Helpdesk support to Emergency Engineer call outs, move forward with the confidence that your business, customers, and staff are fully protected. Our bespoke solutions are built with your business in mind.
Facilities ManagementMake more sales, reduce internal pressures and upscale your customer experience. Our 24/7 outsourced contact centres are ready to support your customers at whatever time they need you.
Ecommerce / E-tailersIn our ever-changing world, consumers expect a lot more from their customer...
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With the summer holiday season now in full swing, lots of us...
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Stay up-to-date with industry trends and updates, find and read some of our recently published research and insights news articles here.
Latest NewsWe are always looking for ways to add value to our audience. Keep up with our thoughts, advice, and industry insights here.
View our thoughtsCallCare was established in 1998 as an emergency telephone answering service. And since then, we have gone from strength to strength, evolving into the business you see today.
Putting people at the centre of all we do – whether that is our clients, their customers, or our staff – we are always looking for ways to add value and make people’s lives easier.
Working in partnership with a wide range of clients from both the public and private sectors, we tailor our services to meet our clients’ unique needs. We offer extensive industry insight and experience which enables us to develop a deeper understanding of the issues businesses face when it comes to providing a premium customer experience. And we work together with our clients to identify effective solutions to maximise efficiency, improve customer service, and strengthen their businesses.
CallCare are regulated by the FCA and ICO and work to high standards of risk and compliance.
Whether it is our staff, clients, or your customers, we are passionate about helping people. All our staff go above and beyond to provide unparalleled customer service.
We have the life experience, empathy, and positivity needed to be there for your business and customers every step of the way. We invest in staff training, always looking for ways to improve, and will match your business with like-minded operators who reflect your brand and share your commitment and values.
We recognise the importance of representing your brand on every call we take and understand a collaborative approach is the best way to get there. Your customers are at the centre of everything we do, offering our industry insight and effective, efficient solutions to their enquiries or problems.
Our services are directly shaped around your individual needs, drawing on our own expertise and experience to ensure maximum success and value.
We are continually investing in our technology so we can improve our services and add even more value to every client.
We are forward-thinking and always look to incorporate the latest solutions into everything we do. Wherever possible, we integrate with your technology to keep your processes as streamlined as possible. We can also collect and analyse all our call data, providing reports and insights on what matters most to your business, enabling informed decision-making and consistent improvement.
Established in 1998 as an emergency call answering service.
Expanded into a new operations centre.
2004
Developed strategic call centre partnerships.
We consolidated our central 24-hour response with a call centre in Manchester.
2007
Celebrated 10 years.
Investors in People accreditation awarded.
2010
Moved our head office to London. More recently, we have expanded our offices and call centres further in Manchester.
Record year turnover surpasses £7m, up 25% year on year.
2016
Celebrating 20 years in the industry of providing leading contact centre services.
250,000,000 Calls handled milestone reached.
2021
Still going strong 25 years later, we’re still leading the contact centre industry.
As a business, we pride ourselves on our passion and dedication to helping people and businesses to thrive.
Find out more about what makes CallCare unique by meeting the people behind the business.
Meet our team
To get a better understanding of what we do and how we could benefit your business, why not look over some of our previous work?
Working with both private and public sector organisations over the years, we have helped businesses across a variety of sectors maximise their efficiency and provide a premium customer experience.
Read our case studiesFCA
CallCare are authorised and regulated by the Financial Conduct Authority (FCA). This means that we work in compliance with international standards and regulations and the rules set out in the FCA Handbook.
ISO27001
CallCare are certified by PQAL, a UKAS accredited certification body. This accreditation means that our business has put in place a system to manage risks related to the security of data owned and handled and that this system respects all the best practices and principles enshrined in this International Standard.
Investors in People
CallCare have achieved accreditation by Investors in People, a community interest company that works to make work better for people across the world.
ICO
CallCare are regulated by the Information Commissioner’s Office (ICO), an independent body that works to uphold information rights. You can trust us to comply with the ICO’s codes of practice and legislation relating to data protection.
NHS Digital toolkit
CallCare uses the NHS digital toolkit to measure our data security performance. When you choose CallCare, you can rest assured that the integrity, confidentiality and availability of your information will be protected.
Working in partnership with the leading associations and accrediting bodies.
Authorised and Regulated by the
Financial Conduct Authority (FCA)