There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.
Customer Services & CX ManagementYou shouldn’t have to sacrifice your customer experience just because things don’t go to plan. While you can’t always control when or if something goes wrong in your operations, with CallCare, you can minimise the impact this has on your business.
Incident Management ServicesStreamline your operations and ensure maximum efficiency with our business call answering service. We answer your calls quickly, patching them through to the appropriate staff or taking messages to ensure you always know what is going on.
Secretary & Receptionist ServicesTake a closer look at some of our most popular off-the-shelf customer experience package solutions.
Explore solutionsCapture more leads, reduce pressure on your staff and upscale your client experience. With our extensive experience working with a variety of professional services, we can tailor build a solution for your outsourcing needs.
Professional ServicesNot all outsourced providers are specialists in handling Healthcare enquiries, our outsourced solutions are built around you to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS.
Healthcare ServicesFrom 24hr Helpdesk support to Emergency Engineer call outs, move forward with the confidence that your business, customers, and staff are fully protected. Our bespoke solutions are built with your business in mind.
Facilities ManagementMake more sales, reduce internal pressures and upscale your customer experience. Our 24/7 outsourced contact centres are ready to support your customers at whatever time they need you.
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Stay up-to-date with industry trends and updates, find and read some of our recently published research and insights news articles here.
Latest NewsWe are always looking for ways to add value to our audience. Keep up with our thoughts, advice, and industry insights here.
View our thoughts★ Are you FCA regulated?
Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority, enabling us to securely take payments on your behalf.
★ How will you keep my business data safe?
We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.
★ Do I need special software or equipment to outsource my telephone answering?
No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.
★ Can you provide an out-of-hours call answering service?
Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!
★ How long does it take to get set up?
We can usually start answering calls and taking names, numbers and messages on your behalf straight away. Scripted options can take up to two weeks to fully implement, accounting for our thorough testing and refining process.
★ Do I need special software or equipment to outsource my calls?
No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.
★ What type of businesses do you provide a call answering service for?
Whatever your business, we have the resource, talent, and expertise to meet your needs. We have sector-specific teams who can handle your calls with knowledge of your industry.If you are receiving less than 500 calls a month, we recommend alldayPA answering services as an alternative provider for businesses on a smaller scale looking to improve their customer service.
★ Will I know what calls your operators have taken for me?
We can send you reports detailing the calls we’ve answered, call times, and waiting times.
★ Can you take orders and payments on my behalf?
Yes, we can. Because we’re FCA regulated, we’re able to take payment details securely and process those orders from our UK call centres. We’ll need to integrate with your existing payment systems first. Please note that call recordings are not available for this option.
★ Can you provide a bespoke call answering service?
Yes, we tailor services to every business we work with. Our bespoke solutions integrate with your CRM and diary management platforms, using APIs (which let our software connect with your software). Everything is seamless.
Working in partnership with the leading associations and accrediting bodies.
Authorised and Regulated by the
Financial Conduct Authority (FCA)