In our ever-changing world, consumers expect a lot more from their customer...
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GBG is a world leading identity management, location intelligence and fraud prevention company.
CallCare has been handling our out-of-hours inbound calls since 2013. A 24×7 service was a requirement for our customers, and we decided to outsource this service to keep operational costs to a minimal, whilst we focus on what we do best, innovating our technology to help organisations quickly validate and verify the identity and location of their customers.
Now, in the rare instance that we have a service affecting issue, we know that CallCare is always on hand to handle any late night calls from our customers we have peace of mind that that the issue will be escalated professionally and quickly to internal application teams. The CallCare team is professional, responsive and an all-round great partner of GBG.
“Victoria Thornton, Global Helpdesk Manager”