About Validium
The Validium Group is the most dynamic Employee Assistance & Wellbeing provider in the UK.
Established as a specialist and independent Employee Assistance Programme (EAP) provider in 1998, Validium is now an integral part of the culture of many successful organisations in the private and public sectors.
The Challenge
The Validium Group initially made contact with CallCare whilst sourcing a new supplier for their Overflow and Out of Hours Incident Management calls. With the aim to improve call wait times and missed call volumes.
