Taking The Stress Out Of Clearing
With seamless expert support from CallCare,
your calls are in safe hands.
Specialist Student Contact You Can Trust
CallCare are a UK-based multichannel customer service centre. A national provider based in Manchester, we support your existing in-house team to help you provide complete student satisfaction. Since 1998 we've been tried and trusted by large Public and Private Sector businesses, with a proven track record of working with Universities during clearing and putting a specialist team in place.
Your calls - our care
There's no knowing what volume of calls you'll be handling. Can your system cope? We can seamlessly support your in-house team at times of high call volumes. So when all your call handlers are occupied, our rigorously trained team are available to help. We can answer all your calls, or just the ones you can't answer yourself.
Testing Your System
Is your system ready for a high volume of calls? We can do a stress test to find out so that you and your staff are fully prepared.
Other companies do stress testing, the difference is, we actually use people to make the calls rather than computers. Simulating a more realistic result and ensuring you can provide an effective and reliable service.
Disaster Recovery
At a time like clearing when students are relying on you, the last thing you need is a system failure. CallCare can offer you peace of mind. As we did with City, University of London, we can give you the opportunity to test disaster recovery protocols to make sure they would be effective if the worst were to happen.
Available 24/7/365
We understand your student. We know that they may want to contact you for help or information 24-hours a day, especially overseas students who are more likely to call the UK out of hours.
We can offer a dedicated 24-hour information hotline for these situations as our UK-based centres are operated 24/7 with full-time staff.
98%
of clients would highly recommend our service.
Tried
and Trusted
Since starting as a regional company in 1998, we have grown into an expert national provider that our clients how they can rely on. Our strong history and level of experience is personified in our valued stakeholders, experienced directors and mature staff.
We have worked with many universities to make clearing a smoother process for both them and their students. Over the years we've built up a trust with each and have proved we offer fantastic student experience.
Good customer service is the key to success in business these days and for universities, it's no different. We provide unparalleled customer service with teams of experts in call scripting and call flow management. Services we offer range from call handling and helpdesk support to diary management and booking and order lines.
Request a call back
Find out more
Want to know more? Our experts are waiting to talk to you.
Complete the form and we’ll call you back to discuss your proposal further.
Or call now on: 0161 920 8904
Your Calls In Our Care
There's no knowing what volume of calls you'll be handling. Can your system cope?
We can seamlessly support your in-house team at times of high call volumes. So when all your call handlers are occupied, our rigorously trained team are available to help. We can answer all your calls, or just the ones you can't answer yourself.
Testing Your System
Is your system ready for a high volume of calls? We can do a stress test to find out so that you and your staff are fully prepared. Other companies do stress testing, the difference is, we actually use people to make the calls rather than computers. Simulating a more realistic result and ensuring you can provide an effective and reliable service.
Disaster Recovery
At a time like clearing when students are relying on you, the last thing you need is a system failure.
CALLCARE can offer you peace of mind. As we did with City, University of London, we can give you the opportunity to test disaster recovery protocols to make sure they would be effective if the worst were to happen.
Always Available
We understand your students. We know that they may want to contact you for help or information 24-hours a day, especially overseas students who are more likely to call the UK out of hours.
We can offer a dedicated 24-hour information hotline for these situations as our UK-based centres are operated 24/7 with full-time staff.
Since starting as a regional company in 1998, we have grown into an expert national provider that our clients how they can rely on. Our strong history and level of experience is personified in our valued stakeholders, experienced directors and mature staff.
We have worked with many universities to make clearing a smoother process for both them and their students. Over the years we've built up a trust with each and have proved we offer fantastic student experience.
Good customer service is the key to success in business these days and for universities, it's no different. We provide unparalleled customer service with teams of experts in call scripting and call flow management. Services we offer range from call handling and helpdesk support to diary management and booking and order lines.
0161 920 8904
