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Emergency Engineer & Maintenance Call Outs

Our emergency call-out support helps you provide a 24/7 rapid response to all customers

Whenever your customers have an emergency, you need quick and efficient incident management solutions. Our operators triage your customer calls to ensure priority is given to the most pressing situations. And we can pass over all relevant information to your on-call emergency engineers to have issues resolved as soon as possible.

At CallCare, we can help any business provide round-the-clock support to their customers. Our remote team can manage all the emergency calls you receive, taking the appropriate action quickly and ensuring effective resolutions for every caller.

 

We can separate emergency calls from general calls and escalate, where necessary, to the company representative. Available 24/7, we stay active even when you aren’t, and any messages left are promptly sent to you via email.

 

Our service for emergency call outs is especially popular with property maintenance companies who have to fix faults at residential accommodation, elevator engineers who need to provide emergency maintenance services, or any other business that has a duty of care to respond to emergencies.

Why do you need emergency call-out support?
1
Customer service

At CallCare, we are committed to helping you provide quick resolutions whenever your customers report an incident. Our managed call-out service means there is always someone available to speak to your customers, hold times are kept to a minimum, and they get a reliable, consistent, and efficient service no matter what.

2
Establish a positive reputation

No one wants to be known as a business who isn’t there when their customers need them. With your phone lines covered 24/7, you can establish yourself as a company who is on-hand to solve problems quickly. By solidifying your great reputation, you position yourself as a leader in the industry and are more likely to entice new customers.

3
Meet your SLAs

If your service level agreements require you to maintain a high level of cover, we make it significantly easier for you to reach it. Our dedicated, professional staff are committed to helping every customer no matter what issue they may have and keep you and your business true to its word.

Provide a reliable service

When time is of the essence, customers want a company that is reliable and consistent. At CallCare, we are always switched on, meaning your business can be too. With our trained operators on-hand all day, every day, any emergency calls can be resolved quickly and efficiently.

 

After taking the time to fully understand your business, we provide the same quality of care and support that you pride yourself on, serving as an extension of your business and upholding your excellent reputation.

 

Filtering the emergency calls from general enquiries, we maximise your efficiency and ensure every caller gets the dedicated attention and support they deserve.

Uphold your duty of care

For many organisations, they have a duty of care to their customers. More often than not, this duty of care extends to offering a 24/7 service.

 

CallCare helps you facilitate these services through a dedicated 24/7 emergency helpline for your customers. For situations such as requests for emergency engineer services or urgent maintenance, we ensure every call is resolved and the appropriate resolution is met in a timely manner.

 

All phone lines are manned by our fully trained operators who provide a sympathetic and helpful response to any customer emergency. Where necessary, we will locate the on-call professional to deal with the situation and provide timely relief for your customers.

Incident Management FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

The service ensures rapid response to customer emergencies, prioritising critical issues and providing swift resolutions through on-call engineers.

CallCare filters emergency calls, ensuring they are handled promptly while general enquiries are managed separately.

Yes, CallCare provides continuous 24/7 support, ensuring emergencies are addressed any time of day or night.

Businesses like property maintenance companies and elevator engineers benefit from immediate support and fault resolution.

Trained operators triage calls, escalate urgent issues, and coordinate with on-call engineers to provide quick, effective solutions.

Yes, by providing reliable and timely emergency responses, CallCare helps businesses maintain a positive reputation for customer support.

CallCare’s dedicated staff ensure high-level coverage and quick response times, helping businesses meet their service level agreements

CallCare provides 24/7 incident management, including triage, troubleshooting, and escalation to ensure quick resolution of issues.

CallCare enforces a triage system, prioritising severe incidents and providing swift, effective solutions through trained operators.

Yes, CallCare’s IT team ensures seamless integration with your current systems, allowing smooth transitions during incident handling.

Yes, CallCare offers continuous 24/7 support, ensuring incidents are managed promptly, even outside regular business hours.

CallCare’s skilled operators follow a bespoke framework to manage incidents professionally, ensuring high service standards are upheld.

Industries like IT, healthcare, and facilities management benefit from CallCare’s reliable and efficient incident handling services.

CallCare is ICO regulated and GDPR compliant, ensuring secure and compliant incident management services.

CallCare : Our Corporate Brochure

Download our corporate brochure to discover more about our service offering.

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Twenty One
Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

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