Incident Handling Service

Give your customers round-the-clock, dedicated support with our high quality outsourced help desk services. We are available to work alongside your in-house teams to handle high call volumes or provide extra call handlers outside of office hours. Use our outsourced support desk service to provide top-notch customer service to your clients.

When disaster strikes, maintaining efficient communication is essential to minimising disruption and keeping your customers supported. The financial and reputational damage from power shortages or unexpected downtime can be severe. At CallCare, we provide a seamless transition to our call centres as part of our business continuity and disaster recovery service, giving you vital support should the need ever arise.

Whenever your customers have an emergency, you need quick and efficient incident management solutions. Our operators triage your customer calls to ensure priority is given to the most pressing situations. And we can pass over all relevant information to your on-call emergency engineers to have issues resolved as soon as possible.

In today’s digital environment, IT systems are relied on more than ever. But running an in-house IT department can come at a significant cost. Our IT service desk outsourcing solution is designed to tackle this problem, making it easier and cheaper to stay on top of your tech. In turn, this frees up more of your time and money for other business essentials. Put simply, we take care of your IT so that you can take care of your company.

It is your business’s responsibility to support your staff, especially if they work alone in high-risk situations. Our lone worker protection services maintain regular check-ins with your remote-working staff to guarantee their safety, offer support where necessary, and maintain full compliance with rules and regulations.