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IT Support Outsourcing Services

Our fully scalable IT support outsourcing solution keeps your systems working, so you can stay focused on what matters to you.

In today’s digital environment, IT systems are relied on more than ever. But running an in-house IT department can come at a significant cost. Our IT service desk outsourcing solution is designed to tackle this problem, making it easier and cheaper to stay on top of your tech. In turn, this frees up more of your time and money for other business essentials. Put simply, we take care of your IT so that you can take care of your company.

Increasingly, businesses are searching for ways to lower their IT costs while also boosting efficiency. This is where we come in. At CallCare, we offer flexible outsourced IT support that works around your schedule. With us, you don’t have to pay a fortune to access the latest technology and expertise, and you don’t have to put up with frustrating IT-related hold ups that can get in the way of running your company.

 

Knowing you have this resource on tap means you have one less thing to worry about, and it eliminates the need to recruit and train in-house specialists, which can be a costly and time-consuming process.

 

Whether you’re looking to fully or partially outsource your IT support, simply speak to our experts to see how we can help you.

Why choose outsourced IT support services?
1
Quick resolutions to IT problems

We know that time is of the essence when it comes to resolving IT issues. Any delays could cause frustration, affect your ability to function and ultimately hit your bottom line. That’s why we ensure fast response times. Our experts will resolve your IT headaches quickly, minimising any disruption.

2
Fully scalable

Building an IT support infrastructure around your current needs could leave you with too little or too much capacity in the future as the needs of your business change. The beauty of outsourcing IT help desk services to us is that you’ll have a fully scalable solution that adapts in line with your requirements.

3
Expertise you can rely on

When you outsource your IT Helpdesk service to us, you’ll always have access to the latest technology and expertise, without having to worry about continually upskilling your own workforce to stay up to date with industry developments.

Business Woman In An Office On The Telephone
Making it easier for you to deliver for your customers

Positive customer experience is key to business success, but without quick and effective solutions to your IT problems, you could struggle to give your customers the level of service they expect and demand.

 

By enlisting our help as a specialist IT helpdesk service provider, you can prevent technical glitches from getting in the way of customer satisfaction. We take care of the technical details so that your company can perform to the highest standards day after day.

Operators Working In A Call Centre.
Making the switch is easy with CallCare

If you haven’t used an IT help desk outsourcing solution before, you might be wary of making the switch. With CallCare however, this process is easy. We take the time to get to know your business so that we can create a tailored solution that matches your specific IT needs.

 

No matter the scale of solution you’re looking for, we can help. And we make sure the transition is seamless and stress-free, leaving you to focus on what you do best.

Incident Management FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

CallCare offers scalable IT support, including helpdesk services, troubleshooting, and maintenance, ensuring your systems are always operational.

Outsourcing eliminates the need for an in-house IT team, reducing recruitment and training costs while providing access to the latest technology and expertise.

Yes, CallCare provides 24/7 support, ensuring any IT issues are addressed promptly, regardless of the time.

Yes, CallCare offers flexible solutions, allowing businesses to choose between partial and full outsourcing based on their needs.

CallCare’s experts provide fast response times, resolving IT problems quickly to minimise disruption to your business operations.

CallCare’s IT team ensures seamless integration with your current systems, providing a smooth transition and continuous support.

Industries such as healthcare, finance, and retail benefit from CallCare’s reliable and efficient IT support solutions.

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
Balfour Beatty
Leep Utilities
SSP
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24 7 Helpdesk Support Outsourcing Service

Give your customers round-the-clock, dedicated support with our high quality outsourced help desk services. We are available to work alongside your in-house teams to handle high call volumes or provide extra call handlers outside of office hours. Use our outsourced support desk service to provide top-notch customer service to your clients.

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Business Continuity and Disaster Recovery Service

When disaster strikes, maintaining efficient communication is essential to minimising disruption and keeping your customers supported. The financial and reputational damage from power shortages or unexpected downtime can be severe. At CallCare, we provide a seamless transition to our call centres as part of our business continuity and disaster recovery service, giving you vital support should the need ever arise.

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Emergency Engineer & Maintenance Call Outs

Whenever your customers have an emergency, you need quick and efficient incident management solutions. Our operators triage your customer calls to ensure priority is given to the most pressing situations. And we can pass over all relevant information to your on-call emergency engineers to have issues resolved as soon as possible.

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Incident Handling Service

With operators who are skilled and experienced in incident handling, CallCare is there for your customers when they need it most. We analyse calls to assess severity, troubleshoot to find a quick solution, or if this is not possible, handover all the necessary information to your on-call personnel.

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It is your business’s responsibility to support your staff, especially if they work alone in high-risk situations. Our lone worker protection services maintain regular check-ins with your remote-working staff to guarantee their safety, offer support where necessary, and maintain full compliance with rules and regulations.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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Twenty One
Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

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