Insights Hub

Journey Through The Magical World of Customer Service

In our ever-changing world, consumers expect a lot more from their customer service journey. Covid has had a resounding impact on the industry, with over half (58%) of consumers saying it has raised their expectations for service standards. But why should you care about your customer service approach?   According to HubSpot research, 93% of […]

The Best UK Airport and Airlines Based on Customer Service

With the summer holiday season now in full swing, lots of us are gearing up for long-awaited getaways. But with a wave of airline worker strikes taking place and more industrial action planned, many holidaymakers are facing major disruption to their journeys. Cabin crew, check-in workers, ground crew staff, baggage handlers and passenger service agents […]

The Power of the Human Voice

From auto-attendant phone systems to AI-powered chatbots, interactions between businesses and customers are increasingly automated – and this trend has only been accelerated by the COVID-19 pandemic. However, there is still a hugely important role for the human touch when it comes to customer service, and businesses that fail to appreciate this may find themselves […]

CX insights: How businesses can earn and retain loyalty from their customers

At CallCare, we recently launched our ‘CX insights: How businesses can earn and retain loyalty from their customers’ campaign – an eBook that takes a closer look at the customer experience and why this journey is so important.   Our eBook contains a wealth of information regarding the customer journey, including tips and advice on […]

CallCare gain ISO 27001 Certification

At CallCare, we’re proud to be one of a select group of outsourced contact centre and customer service providers in the UK that are certified to International Organization for Standardisation (ISO) standards. This certification demonstrates our commitment to working to the highest standards and it can give you even greater confidence in the services we […]

The Modern Recipe to Customer Success in the COVID-19 Era

With regional lockdown restrictions designed to curb the spread of COVID-19 still very much in place across the UK as we enter 2021, the ways in which businesses, shops, pubs and restaurants operate are continuing to adapt. Naturally, after months of society in the UK also attempting to adapt to a so-called ‘new normal’, predicting […]