CALLCARE are Authorised and Regulated by the Financial Conduct Authority (FCA)

At CALLCARE, we’re proud to be one of a select group of outsourced contact centres in the UK that are regulated and authorised by the Financial Conduct Authority (FCA). This accreditation demonstrates our commitment to working to the very highest standards and it can give you even greater confidence in the services we provide.

What is the FCA, and what does it do?

An independent body created to regulate the financial services industry in the UK, the FCA is there to ensure that markets work well for consumers, businesses and the economy as a whole. It does this by regulating the conduct of more than 59,000 businesses across the country.

The FCA was established in April 2013 to take over from the Financial Services Authority. It acts to ensure that businesses have their customers at the heart of how they operate, give their customers appropriate products and services and place their protection above the businesses’ own income and profits.

The authority monitors which companies and individuals are allowed to enter financial markets. To gain FCA authorisation, businesses have to meet strict criteria. The FCA also supervises how firms operate and can stop those that fail to meet its standards from carrying out the activities it regulates. It has the power to impose penalties and stop businesses from trading, as well as to secure redress for consumers where appropriate.

Another important role played by the FCA is to ensure that consumers receive the information they need in order to make informed decisions that are in their best interests.

The FCA is accountable to Parliament and to the Treasury, which is in charge of the country’s financial system.

What does being FCA accredited mean for CALLCARE?

Being regulated by the FCA enables us to operate with greater credibility in the financial services sector, especially when it comes to dealing with issues of confidentiality and data holding, as well as adhering to the authority’s strict rules relating to the physical security of call centres.

Our FCA status permits us to handle calls on behalf of clients in a whole range of areas connected to finance, such as banking, insurance, loans and credit cards.

What does it mean for our clients?

Our FCA authorisation provides a welcome guarantee to the compliance officers working for our clients in the financial services industry. It shows that we act in accordance with all the relevant rules to make sure their customers are fully protected.

When you come to us to use our services, you can be sure that you’ll receive fair treatment. In keeping with principle 6 of the FCA, we work within the organisation’s guidelines of the ‘Treating Customers Fairly‘ policy, which specifies that ‘a firm must pay due regard to the interests of its customers and treat them fairly’. This demonstrates that management takes responsibility for making sure that the company and employees at all levels deliver outcomes relevant to their business. Our expertly trained team ensure that this policy is cascaded down to our customers’ clients.

See our status on the FCA website

Our Financial Services Register number is 713054. For confirmation of our FCA status, please click here.

Complete peace of mind

We appreciate that whether you’re looking for a call answering service, virtual receptionist, live chat function for your website or any of the other services we offer, you want a provider that you can trust. The fact that we are regulated and authorised by the FCA showcases our dedication to upholding the highest standards.

This means that when you come to CALLCARE for assistance with these services, you can benefit from added peace of mind.

To see more of the services we offer to the financial services sector, click here.

All of the CALLCARE staff share their experiences of when our services are useful for different business, find them here on the blog and on our Linkedin page.

Posted by Gemma Harding

As Head of Client Services, Gemma is an expert in the customer service industry. With over 20 years of experience in the call handling process she will guide your organisation to an improved customer service strategy. Hobbies include all thing equestrian.

View other posts by Gemma Harding