CallCare gain ISO 27001 Certification

At CallCare, we’re proud to be one of a select group of outsourced contact centre and customer service providers in the UK that are certified to International Organization for Standardisation (ISO) standards. This certification demonstrates our commitment to working to the highest standards and it can give you even greater confidence in the services we provide.

What is ISO and what does it do? ISO certification certifies that a management system, manufacturing process, service, or documentation procedure has all the requirements for standardisation and quality assurance. As an independent, non-governmental, international organisation that develops standards to ensure the quality, safety, and efficiency of products, services, and systems. We’re confident that meeting these standards will enable us to keep improving as a business that prides itself as one of the most renowned customer experience management providers.

There are many types of ISOs that a company can be certified for, but we have prioritised obtaining the ISO 27001 certification, which is an international standard on how to manage information security effectively and in fulfilment of our client requirements.

Obtaining ISO 27001 demonstrates that the organisation has invested in the people, processes, and technology (e.g. tools and systems) to protect your organisation’s data and provides. As an independent, expert assessment of whether your data is sufficiently protected, ISO 27001 ensures compliance confidence.

What does it mean for our clients? Some of the benefits that a business gets from becoming ISO-certified include consistent, repeatable processes, improved efficiency, operational excellence, and more devoted staff. All of that brings plenty of advantages to our clients as we can provide better, faster, and more engaging customer service and experience to your customers. Obtaining an ISO certification is estimated to result in a 76% improvement in internal processes and efficiency. As one of the most renowned outsourced contact centre and customer service providers, we keep investing in our business to get better every single day. With ISO 27001, we are at an even greater place as with excellent information security and data protection comes bigger trust from our clients. We are excited to continue providing excellence to the customers of our reputable and long-standing clients.

Posted by Gemma Harding

As Head of Client Services, Gemma is an expert in the customer service industry. With over 20 years of experience in the call handling process she will guide your organisation to an improved customer service strategy. Hobbies include all thing equestrian.

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