Outsourced Call Centre Solutions

s

Business has always been busy and the way we work is changing and continues to change. The traditional 9-5 office day is a thing of the past. Customers are online and their expectations are affected by the ease of access and service that a 24/7/365. With a range of tailored virtual solutions, CallCare can make sure that you never miss a call.

From a financial or emotional point of view, property always ranks near the top of your customers priorities. It’s the biggest financial commitment that they’ll make, it’s a roof over the head for them and their family – When it comes to managing calls and contact, you need a professional, empathetic, human response.

UK Based, 24/7 Outsourced Call and Contact Handling.

Whether it’s residential or commercial, maintenance and repair always ranks near the top of your customers priorities. It may just be another job to juggle for you – it’s a roof over the head for them and their family or it’s where they work. When it comes to managing calls and contact, you need a professional, empathetic, human response.

Whether you’re omnichannel or a pureplay e-commerce business you need to fight to win and keep customers. When it comes to customer service and quality CallCare will help you stand out from the online crowd, providing digital access and convenience with a human touch.

Expectations are increasing, what was once ‘nice to have’ is now a ‘must have.’ If a customer has a question, then they want instant access and instant answers. Speed means sales and satisfaction and with CallCare we help with voice and chat services that deliver what you and your customers need.

Customers want answers and convenience, Chat offers just that, in a way that suits customers. Chat is the fastest growing channel for customers and it’s one that yields a high level of customer satisfaction. When 90% of customers rate an ‘immediate response ’ as essential, Chat gives you the immediacy that is needed – It keeps customers engaged in a real-time conversation and it can keep them on your website, increasing conversions and sales.

When there’s disruption CallCare step in seamlessly to ensure that communication can continue whilst you focus on getting things back to where they should be. Despite the disruption, your customers should never know that an incident has happened. Our operators take calls and respond with your voice, maintaining service at the level that your customers expect.