UK Based, 24/7 Outsourced Call and Contact Handling

<p class="p1"CallCare provide a range of efficient, economically attractive options when it comes to outsourcing your telephone answering needs. Whether it’s temporary cover at peak periods, out of hours support or a fully outsourced reception or customer service helpdesk, we make sure that every call, webchat, email or text receives a professional, prompt response.

Whether it’s a real-time conversation, or a managed response, CallCare is there to address your customers’ needs, helping you to stay ahead when it comes to customer service.

 

We provide omnichannel customer contact solutions – 24/7 365.

  • Inbound Call Handling
  • Live Chat
  • Email

We tailor our solutions to ensure that you’re accessible and flexible, providing service when your customers want you, using the channels that they prefer.

The Benefits of a CallCare Outsourced Solution

1
Save Money

By choosing CallCare, the fixed costs and infrastructure associated with operating customer service are transferred and spread across our entire client base. You get expertise and a pool of experienced customer service talent, without the overheads, management hassle or risk. There’s a compelling business case for a range of options, from flexible, pay as you go solution to a fully outsourced dedicated team.

2
24/7 Flexibility

Businesses need to be agile and responsive, able to provide customer service when customers want it, at their convenience. That’s where an outsourced solution comes in. Whether is handling overflow calls during a busy period, or promotional campaign or providing out of hours cover outside the 9-5 working day, CallCare offer flexible, scalable contact solutions where you pay for what you need, without paying for what you don’t use.
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3
Easy to Deal With

Whether you’re looking to outsource call and contact handling for the first time, or you want to switch from your current provider CallCare makes the process work and work well. Change is disruptive, but choosing CallCare is a change for the better, without disruption. You’ll be joining the hundreds of businesses who choose us to handle their calls. We work with you to ensure that everything goes smoothly from day one. Once we’re up and running our account management teams and analytical approach ensure that we deliver, learn from the data and further improve your customer service.

Our ‘Customer First’ approach

It’s what makes an outsourced solution with CallCare the right choice. We put your business, your customers and clients at the heart of what we do. We speak with your voice, as an extension of your team. Our experienced teams are professional and efficient – we train them together in what you and your customers expect, and we deliver great outcomes when it comes to customer service. 

We’re not a tech company, we’re tech enabled

It’s not about bots and algorithms, it’s about empathy and people. Great customer experience doesn’t come from technology, it comes from great people, supported by technology, delivering contact solutions with a human touch. Of course, we provide our teams with the latest tech, but more importantly, we recruit and train people with the right attitude and customer focussed experience.

Greater Access – Greater Satisfaction

We make it easier for customers to deal with you. Customer expectations are changing, they’re increasing in a 24/7 digital world, that means that you need to be available when they want – If your customers are online 24/7, then with CallCare you are always there.

CallCare : Our Corporate Brochure

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
Balfour Beatty
Leep Utilities
SSP
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Virtual Reception and Switchboard

Business has always been busy and the way we work is changing and continues to change. The traditional 9-5 office day is a thing of the past. Customers are online and their expectations are affected by the ease of access and service that a 24/7/365. With a range of tailored virtual solutions, CallCare can make sure that you never miss a call.

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Outsourced Contact Centre Services for the Property Sector

From a financial or emotional point of view, property always ranks near the top of your customers priorities. It’s the biggest financial commitment that they’ll make, it’s a roof over the head for them and their family – When it comes to managing calls and contact, you need a professional, empathetic, human response.

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Outsourced Contact Centre Solutions for the Property Services

UK Based, 24/7 Outsourced Call and Contact Handling.

 

Whether it’s residential or commercial, maintenance and repair always ranks near the top of your customers priorities. It may just be another job to juggle for you – it’s a roof over the head for them and their family or it’s where they work. When it comes to managing calls and contact, you need a professional, empathetic, human response.

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Outsourced Contact Centre Services for the E-commerce Sector

Whether you’re omnichannel or a pureplay e-commerce business you need to fight to win and keep customers. When it comes to customer service and quality CallCare will help you stand out from the online crowd, providing digital access and convenience with a human touch.

 

Expectations are increasing, what was once ‘nice to have’ is now a ‘must have.’ If a customer has a question, then they want instant access and instant answers. Speed means sales and satisfaction and with CallCare we help with voice and chat services that deliver what you and your customers need.

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Outsourced Chat Management

Customers want answers and convenience, Chat offers just that, in a way that suits customers. Chat is the fastest growing channel for customers and it’s one that yields a high level of customer satisfaction. When 90% of customers rate an ‘immediate response ’ as essential, Chat gives you the immediacy that is needed – It keeps customers engaged in a real-time conversation and it can keep them on your website, increasing conversions and sales.

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Disaster Recovery, Business Continuity and Product Recall

When there’s disruption CallCare step in seamlessly to ensure that communication can continue whilst you focus on getting things back to where they should be. Despite the disruption, your customers should never know that an incident has happened. Our operators take calls and respond with your voice, maintaining service at the level that your customers expect.

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Our extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.