Outsourced Chat Management

s

Business has always been busy and the way we work is changing and continues to change. The traditional 9-5 office day is a thing of the past. Customers are online and their expectations are affected by the ease of access and service that a 24/7/365. With a range of tailored virtual solutions, CallCare can make sure that you never miss a call.

<p class="p1"CallCare provide a range of efficient, economically attractive options when it comes to outsourcing your telephone answering needs. Whether it’s temporary cover at peak periods, out of hours support or a fully outsourced reception or customer service helpdesk, we make sure that every call, webchat, email or text receives a professional, prompt response.

From a financial or emotional point of view, property always ranks near the top of your customers priorities. It’s the biggest financial commitment that they’ll make, it’s a roof over the head for them and their family – When it comes to managing calls and contact, you need a professional, empathetic, human response.

UK Based, 24/7 Outsourced Call and Contact Handling.

Whether it’s residential or commercial, maintenance and repair always ranks near the top of your customers priorities. It may just be another job to juggle for you – it’s a roof over the head for them and their family or it’s where they work. When it comes to managing calls and contact, you need a professional, empathetic, human response.

Whether you’re omnichannel or a pureplay e-commerce business you need to fight to win and keep customers. When it comes to customer service and quality CallCare will help you stand out from the online crowd, providing digital access and convenience with a human touch.

Expectations are increasing, what was once ‘nice to have’ is now a ‘must have.’ If a customer has a question, then they want instant access and instant answers. Speed means sales and satisfaction and with CallCare we help with voice and chat services that deliver what you and your customers need.

When there’s disruption CallCare step in seamlessly to ensure that communication can continue whilst you focus on getting things back to where they should be. Despite the disruption, your customers should never know that an incident has happened. Our operators take calls and respond with your voice, maintaining service at the level that your customers expect.