Outsourced Contact Centre Services for the E-commerce Sector

s

Business has always been busy and the way we work is changing and continues to change. The traditional 9-5 office day is a thing of the past. Customers are online and their expectations are affected by the ease of access and service that a 24/7/365. With a range of tailored virtual solutions, CallCare can make sure that you never miss a call.

<p class="p1"CallCare provide a range of efficient, economically attractive options when it comes to outsourcing your telephone answering needs. Whether it’s temporary cover at peak periods, out of hours support or a fully outsourced reception or customer service helpdesk, we make sure that every call, webchat, email or text receives a professional, prompt response.

From a financial or emotional point of view, property always ranks near the top of your customers priorities. It’s the biggest financial commitment that they’ll make, it’s a roof over the head for them and their family – When it comes to managing calls and contact, you need a professional, empathetic, human response.

UK Based, 24/7 Outsourced Call and Contact Handling.

Whether it’s residential or commercial, maintenance and repair always ranks near the top of your customers priorities. It may just be another job to juggle for you – it’s a roof over the head for them and their family or it’s where they work. When it comes to managing calls and contact, you need a professional, empathetic, human response.

Customers want answers and convenience, Chat offers just that, in a way that suits customers. Chat is the fastest growing channel for customers and it’s one that yields a high level of customer satisfaction. When 90% of customers rate an ‘immediate response ’ as essential, Chat gives you the immediacy that is needed – It keeps customers engaged in a real-time conversation and it can keep them on your website, increasing conversions and sales.

When there’s disruption CallCare step in seamlessly to ensure that communication can continue whilst you focus on getting things back to where they should be. Despite the disruption, your customers should never know that an incident has happened. Our operators take calls and respond with your voice, maintaining service at the level that your customers expect.