Shaped Around
Your Customers.
Shaped Around You.

 

CallCare is your outsourced contact centre and customer service partner. Enhance your customer experience, improve productivity, and build a stronger future for your business.

Learn about CallCare


A Flexible, All-Encompassing Solution

When you choose our remote phone answering service, we can be as involved in your customer journey as you need. Whether you want to outsource your calls outside of business hours or require call management services to ease the burden of inbound calls on your staff, our call-handling process ensures that we act as an extension of your company, delivering the same high-quality, professional service.

 

Customised to Suit Your Business and Budget

You can choose to benefit from our network of highly skilled operators or opt for a smaller, dedicated team that integrates seamlessly with your internal operations.

 

Expert Customer Service Solutions For Your Organisation with Call Care

We work closely with you to develop effective processes and streamlined systems that drive success and growth for your business. With specialised expertise and extensive industry knowledge, we’re here to support your business goals and help you reach your full potential.

 

Turning Calls into Loyal Customers For Your Company

Your company focuses on two key priorities: core operations and customer acquisition. Let our call centre handle the rest—managing inbound and outbound calls to help you attract and retain customers. We offer flexible call handling services and call centre solutions across the UK, tailored to fit your specific business needs.

 

Enhancing Customer Communication with Expert Contact Centre Agents

Our goal is to free up your time so you can focus on core operations while we deliver a competitive edge through exceptional customer experiences.

Industries We Support

Why Choose CallCare to Provide Your Call Handling service?

 

UK-Based 24/7 Call Answering Service

We operate 100% in-house from our UK-based offices, ensuring every call is handled by highly trained professionals who understand your business. With round-the-clock availability, we provide seamless support to your customers day and night, ensuring no call goes unanswered. Whether it’s during peak hours, out-of-hours, or emergency situations, our team is always ready to assist.

 

Ridiculously Fast Inbound Call Handling Answering Times

We know that every second counts when it comes to customer service. Our industry-leading call centre response times mean your customers never have to wait long for assistance. Whether handling urgent enquiries, sales calls, or customer support requests, we ensure rapid connections that enhance satisfaction and efficiency. We don’t just offer a basic call handling service, your customers won’t know that our call handler is not an in-house receptionist. That is because we pride ourselves on top customer support around the clock whilst staying trained on a range of communication modules.

 

Highly Trained Professional Live Call Handling Service

At CallCare, we invest in rigorous training programmes to ensure our call handlers deliver expert service in every interaction. Our team is skilled in customer care, complaint resolution, emergency response, and technical support, adapting to your specific needs. Our inbound call handling services mean that every call is handled with professionalism, empathy, and attention to detail, reinforcing your brand’s reputation.

 

Trusted by Leading Brands

With a proven track record, CallCare is the go-to provider for businesses that demand reliability and excellence in call handling. We work with companies across various industries, providing tailored solutions that enhance customer experience. Our commitment to quality and security makes us a trusted partner for businesses of all sizes.

 

Scalable and Cost-Effective Inbound/Outbound call handling Solutions

Whether you need full-scale outsourcing, overflow support, or tailored call-handling solutions, we adapt to your business requirements. Our flexible services ensure you only pay for what you need, reducing operational costs while maintaining high-quality customer service. As your business grows, our solutions scale with you, providing long-term reliability and efficiency.

Customer Services & CX Management

There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.

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Incident Management Services

You shouldn’t have to sacrifice your customer experience just because things don’t go to plan. While you can’t always control when or if something goes wrong in your operations, with CallCare, you can minimise the impact this has on your business.

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Secretary & Receptionist Services

Streamline your operations and ensure maximum efficiency with our business call answering service. We answer your calls quickly, patching them through to the appropriate staff or taking messages to ensure you always know what is going on.

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Frequently Asked Questions

Insights Hub

Our extensive experience gives us in-depth knowledge in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.

Explore our thoughts
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Infographic The Power of the Human Voice

From auto-attendant phone systems to AI-powered chatbots, interactions between businesses and customers...

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eBook PDF CX insights: How businesses can earn and retain loyalty from their customers

At CallCare, we recently launched our ‘CX insights: How businesses can earn...

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
Balfour Beatty
Leep Utilities
SSP