0345 055 8444

Secretary & Receptionist Services

Maximise internal efficiency and ensure your customer service never has to suffer

Answering calls in-house can prove costly to your internal team’s time and productivity. At CallCare, we maximise efficiency in your business through our professional, remote receptionist and secretary services.

 

We understand that receptionists are often the first point of contact potential clients have with your business so it’s important to make the right impression. With our reception services, you can trust that all interactions will be handled with the utmost professionalism and care.

 

We take the time to learn about your business and its processes so that we can cater our services to you, ensuring your clients benefit from a frictionless experience. With CallCare, your customers will never be frustrated by long hold times or automated messages. Our highly responsive agency receptionists are real people that are trained to provide your clients with top-tier customer service.

Overflow Call Handling Service

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable. Providing a smooth transition from your phone lines to ours, we offer flexible overflow call handling services.

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Diary Management System

CallCare keeps you organised with a cutting-edge diary management and work-booking system. Useful for managing workload and keeping on top of productivity, it is a flexible, professional solution to keep your business on track. Encouraging better cross-business communication, we make sure everyone stays on the same page.

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Virtual Receptionist Services

Our highly trained virtual receptionists will become a dedicated extension of your company. We’ll work closely with your team to find the best and most efficient processes, ensuring all calls to your business are answered quickly and professionally, and with no frustrating hold music or answering machines.

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Virtual Switchboard

Our virtual switchboard services ensure a smooth and professional customer journey, 24 hours a day. Our operators are always available to patch calls through to the relevant member of your team. Or, if this isn’t possible, they will take a message and email it directly to the intended recipient, maximising efficiency and maintaining the highest quality of service.

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What do our receptionist services offer?
Customer satisfaction

To keep customers satisfied and your reputation glowing, you need to establish yourself as an organised and professional business first. Our receptionist services ensure you have the means to provide a quality service that significantly improves customer satisfaction, retention, and acquisition.

Constant support

There is no such thing as ‘downtime’ or ‘out of office’ at CallCare. We are always switched on and ready to help, meaning your business can be too. With an effortless transition process from your internal teams to our own, we can consistently support your customers and will devote our full attention to providing a positive service.

Flexibility

We understand every business is different, with their own needs and priorities. We take the time to understand your business, working together to find unique solutions to the problems you face. Whether you need us full-time, during evenings and weekends, or whenever your call volume becomes unmanageable, we are here to help.

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Customer Services & CX Management

There is no substitute for providing professional, personable, and dedicated customer service. Offering a seamless customer journey all day, every day is essential for standing out in your industry and earning new opportunities.

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Incident Management Services

You shouldn’t have to sacrifice your customer experience just because things don’t go to plan. While you can’t always control when or if something goes wrong in your operations, with CallCare, you can minimise the impact this has on your business.

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CallCare

Twenty One
Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

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