0345 055 8444

Diary Management System

Our dedicated team can keep your teams organised, efficient, and productive

CallCare keeps you organised with a cutting-edge diary management and work-booking system. Useful for managing workload and keeping on top of productivity, it is a flexible, professional solution to keep your business on track. Encouraging better cross-business communication, we make sure everyone stays on the same page.

Step one of building an efficient business is staying organised. This is why at CallCare, we offer a centralised diary management system that helps you manage workloads and monitor staff productivity. With a remote team working to keep your diaries organised, up to date, and taking the hassle out of bookings and appointments, your staff are free to focus their efforts elsewhere.

 

Companies can use our cutting-edge in-house system or we can seamlessly integrate with your existing systems. Either way, you no longer have to worry about staying on top of matters; we will ensure everyone is on the same page.

Why outsource your diary management?
1
Get full oversight of your business

In organisations of all sizes, it can be difficult to keep up with the busy schedules of every employee. By outsourcing your diary management, you can rest assured everything is up to date and accurate, easily overseeing the schedules of different departments and teams.

2
Increase productivity

Your staff can’t perform at their best if their diaries are disorganised and inaccurate. With our seamless diary management systems, every member of your team can take control of their days, with crystal clear understanding of what they have on and what is expected from them.

3
Minimise hassle

At CallCare, we rid your staff of the tedious administrative tasks associated with diary and workload management. It takes up too much of their time and makes them less efficient. All appointments are accurately recorded and diarised, with relevant reminders sent out to everyone involved.

One centralised system

At CallCare, we do whatever we can to make your business more efficient. Our remote diary management system allows you to manage your bookings effortlessly while on the road, on-site, or busy on a job.

 

Despite being essential to running an efficient business, diary management does not tend to be high on our list of priorities. This is why we give your diaries and scheduling the attention they deserve.

 

The benefit of having one centralised system is that it allows you the flexibility to continue with your core work while we keep on top of all new appointments and bookings. We take care of all the tedious, administrative tasks for you. It also means everyone across your organisation has access to their personal schedule as well as offering management full oversight on the company level.

Cross-business communication

Our diary management systems can be especially beneficial for businesses that have field-based employees. They can use the service to remotely book appointments via incoming requests and distribute them to staff by availability or location. It makes managing multiple departments, teams, and locations as simple as being in the same office.

 

All appointment details are emailed directly to both the recipient and head office for logging and tracking purposes, ensuring nothing is forgotten and everyone is on the same page.

a customer experience manager meeting her team.
Email management services

We can also help you to drive maximum efficiency and improve customer satisfaction rates with our email management services. Let us handle your new and existing customer queries in a professional and responsive manner. We will ensure that each email interaction that your clients have with your company is positive and meaningful. Whether you want to reduce the burden on your busy customer service team or outsource email management to allow your staff to get on with other business priorities, you can rely on us to provide your customers with a first-class experience each and every time.

Receptionist Services FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

CallCare provides a centralised system to manage bookings, appointments, and workload efficiently, ensuring your staff stays organised and productive.

It frees up your staff from administrative tasks, allowing them to focus on their core responsibilities while CallCare manages schedules and appointments.

Yes, CallCare offers continuous support, ensuring your diaries are managed at all times.

Yes, CallCare can use their in-house system or seamlessly integrate with your current systems.

Industries with field-based employees or those requiring detailed schedule management, such as healthcare and facilities management, benefit from this service.

CallCare ensures all appointment details are emailed to both the recipient and head office, facilitating clear communication across the business.

Yes, CallCare sends out relevant reminders to ensure all appointments are kept on track.

CallCare : Our Corporate Brochure

Download our corporate brochure to discover more about our service offering.

Download
Talk to our sales team

  • WE SUPPORT BUSINESSES IN MANAGING THEIR CUSTOMER COMMUNICATIONS? SUBMIT YOUR BUSINESS CALL HANDLING REQUIREMENTS BELOW.

  • If you don't have a Company Name that you are a representative of, you are almost certainly on the wrong website.
  • This field is for validation purposes and should be left unchanged.

Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
Balfour Beatty
Leep Utilities
SSP
Read our case studies
People in office deliberating
Overflow Call Handling Service

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable. Providing a smooth transition from your phone lines to ours, we offer flexible overflow call handling services.

Learn more
Virtual Receptionist Services

Our highly trained virtual receptionists will become a dedicated extension of your company. We’ll work closely with your team to find the best and most efficient processes, ensuring all calls to your business are answered quickly and professionally, and with no frustrating hold music or answering machines.

Learn more
Virtual Switchboard

Our virtual switchboard services ensure a smooth and professional customer journey, 24 hours a day. Our operators are always available to patch calls through to the relevant member of your team. Or, if this isn’t possible, they will take a message and email it directly to the intended recipient, maximising efficiency and maintaining the highest quality of service.

Learn more
Remote Answering Services

Offering a seamless customer experience while saving your business time and resources.

 

From handling general enquiries to providing support outside working hours, our telephone answering service could be just what you need to help you maintain a seamless experience for your customers.

Learn more
Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

Let's Get Started
Latest Insights
Infographic Journey Through The Magical World of Customer Service

In our ever-changing world, consumers expect a lot more from their customer...

Read more
Journey Through The Magical World of Customer Service thumbnail image
Infographic The Best UK Airport and Airlines Based on Customer Service

With the summer holiday season now in full swing, lots of us...

Read more
The Best UK Airport and Airlines Based on Customer Service thumbnail image
Infographic The Power of the Human Voice

From auto-attendant phone systems to AI-powered chatbots, interactions between businesses and customers...

Read more
The Power of the Human Voice thumbnail image
Insights Hub

Our extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.

View our thoughts
CallCare

Twenty One
Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

Quick Links

© 1998 - 2025 CallCare Ltd. | Company Reg: 03497122 | Data Protection: Z2674757 | FCA: 713054
Privacy Policy | Cookies | GDPR Data Protection Policy