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Remote Answering Services

Offering 24/7 Call Handling Support To Optimise Your Customer Experience Management

Offering a seamless customer experience while saving your business time and resources.

 

From handling general enquiries to providing support outside working hours, our telephone answering service could be just what you need to help you maintain a seamless experience for your customers.

We can step in when you have a high volume of calls, offering assistance and support to your customers 24 hours a day, seven days a week.

 

Never miss another phone call thanks to the remote answering services available from CallCare. You can rely on us to answer the phone on your behalf, helping to enhance your customer experience and build a stronger future for your business.

Why use a remote answering service?
1
Increases customer satisfaction

There is nothing more important than keeping your customers happy, and being available to them when they need you is a crucial part of this. With the help of our remote answering service, you will be. Even if all your phone lines are busy or it is outside of your regular working hours, you can make sure there is always a friendly, professional operator available to speak to your customers.

2
Frees up time to focus on growth and development

Our telephone answering services are designed to save you time so that you’re able to focus more of your attention on the growth and development of your organisation. You can get on with the other essential tasks associated with running a successful business knowing that this element of customer service is taken care of.

3
Gives you added flexibility

When you use our remote telephone answering services, you can expect to remove the need to hire extra staff to cover your phones, including during peak periods. No matter how busy your phone lines are, we are here to ensure your customers’ needs are met at all times. This added flexibility can help you to keep your organisation as lean and streamlined as possible.

We always put the customer first

At CallCare, we appreciate that the customer always comes first. That’s why we are committed to offering the best service possible, providing professional and efficient remote call handling that ensures no phone call goes unanswered. With us, your customers needn’t endure long hold times or deal with answering machines. We are on hand to answer your calls as and when they come in, offering excellent customer service from the moment we pick up.

 

Our friendly and highly trained operators take the time to understand your customers’ individual needs so that they can deliver a quality service and a high level of support with every call.

A tailored call handling service

We’re flexible too. We work alongside you to create a tailored call handling service that ticks all the right boxes. We ensure that you receive the exact level of support your business needs. Whether you choose to outsource every phone call to us or you’d prefer to use us as backup when call volumes start to pick up, we are dedicated to finding a solution that works for you.

 

Signing up to our remote answering service is simple. There’s no need for special software or equipment. We will set you up with a new telephone number and answer your phone calls directly, or we will provide you with a unique code to successfully divert your calls during certain periods. It’s that easy.

 

Contact us to get started on your journey with CallCare today.

Receptionist Services FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

It ensures all calls are answered promptly, even outside business hours, improving customer satisfaction and operational efficiency.

CallCare handles overflow calls during peak times, ensuring no calls are missed and customer service remains seamless.

Yes, CallCare provides 24/7 support, ensuring continuous call handling.

No special equipment is needed; CallCare provides a new number or a code to divert calls.

CallCare manages various calls, including general enquiries, urgent issues, and message taking.

Outsourcing reduces the need for additional hires and lowers operational costs.

Industries such as healthcare, retail, and professional services benefit from improved call handling and customer service.

CallCare : Our Corporate Brochure

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
Balfour Beatty
Leep Utilities
SSP
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Overflow Call Handling Service

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable. Providing a smooth transition from your phone lines to ours, we offer flexible overflow call handling services.

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Diary Management System

CallCare keeps you organised with a cutting-edge diary management and work-booking system. Useful for managing workload and keeping on top of productivity, it is a flexible, professional solution to keep your business on track. Encouraging better cross-business communication, we make sure everyone stays on the same page.

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Our highly trained virtual receptionists will become a dedicated extension of your company. We’ll work closely with your team to find the best and most efficient processes, ensuring all calls to your business are answered quickly and professionally, and with no frustrating hold music or answering machines.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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Twenty One
Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

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