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Virtual Switchboard

Enabling seamless customer journeys and efficient call routing

Our virtual switchboard services ensure a smooth and professional customer journey, 24 hours a day. Our operators are always available to patch calls through to the relevant member of your team. Or, if this isn’t possible, they will take a message and email it directly to the intended recipient, maximising efficiency and maintaining the highest quality of service.

At CallCare we provide a remote, virtual switchboard service that ensures every customer gets through to the right department or member of your team. Day or night, our professional staff are on hand to patch calls through and ensure an efficient customer journey.

 

If an employee is unavailable, a message can be taken and emailed directly to the recipient, meaning no messages are missed and customer queries are always resolved in a timely fashion.

 

Whether you utilise our virtual switchboard phone system to cover call overflow or as a stand-alone service, CallCare allows your organisation to stay organised, efficient, and provide a competitive customer service.

Why outsource your switchboard?
1
Constant support

Our virtual switchboard ensures your phone lines are covered at all times. With constant uptime and maximum efficiency, we help you capture more leads and continue to grow your business. We make sure calls get through to the right person and save you time by eliminating sales calls or irrelevant communication.

2
Premium customer experience

On-hand to answer your calls at all hours of the day, we help keep customer hold times at a minimum. By seamlessly connecting callers to the right part of your business, your customers get a consistent and streamlined service every single time. It means your reputation never has to suffer.

3
Promote your brand image

Our friendly and professional staff ensure every customer ends their call with a strong first impression of your business. Dedicated to being an extension of your business, we create greetings and conversation prompts that match perfectly with your business’s personality and values.

Flexible service

Every business will require different levels of support. This is why our virtual switchboard services are available either as an addition to your existing call staff or as a stand-alone service.

 

Depending on the individual needs of your business, you can divert calls to us as a way to support your in-house team. During moments of high traffic or out of hours, we are on-hand to pick up the slack and handle any overflow.

 

You can also outsource your calls to us as a way of freeing yourself of the extra recruitment responsibilities and costs to extend your in-house team. We become your outsourced switchboard and call centre, allowing you to focus on daily operations, confident that all calls will be answered and handled appropriately.

Brand consistency

This service is ideal for businesses who want to establish a consistent brand image. Our call handlers answer your calls professionally as if they were an employee based within your own office. We work closely with you to ensure our scripts accurately reflect your business and are providing a consistent and reliable service to be proud of.

 

Rather than having your staff spinning multiple plates, our staff are free to devote their full attention to every caller, providing a personable, professional, and friendly service, no matter the time of day. Even in peak periods, your customers get the same high-quality treatment.

Receptionist Services FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

It ensures seamless call routing to the correct department or team member, providing a smooth customer journey 24/7.

CallCare manages call overflow during peak times or staff absences, ensuring no calls are missed.

Yes, CallCare provides continuous support to ensure all calls are answered promptly.

Call handlers use scripts that match your business’s personality, ensuring a consistent brand image.

Outsourcing reduces recruitment and staffing costs, while providing professional call handling.

Industries like healthcare, professional services, and retail benefit from efficient call management.

Yes, CallCare offers tailored solutions to fit the unique needs of your business.

CallCare : Our Corporate Brochure

Download our corporate brochure to discover more about our service offering.

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
Balfour Beatty
Leep Utilities
SSP
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Overflow Call Handling Service

Available whenever you need us, our operators are on-hand to pick up call overflow during peak periods or when members of your staff are absent or unavailable. Providing a smooth transition from your phone lines to ours, we offer flexible overflow call handling services.

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Diary Management System

CallCare keeps you organised with a cutting-edge diary management and work-booking system. Useful for managing workload and keeping on top of productivity, it is a flexible, professional solution to keep your business on track. Encouraging better cross-business communication, we make sure everyone stays on the same page.

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Virtual Receptionist Services

Our highly trained virtual receptionists will become a dedicated extension of your company. We’ll work closely with your team to find the best and most efficient processes, ensuring all calls to your business are answered quickly and professionally, and with no frustrating hold music or answering machines.

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Remote Answering Services

Offering a seamless customer experience while saving your business time and resources.

 

From handling general enquiries to providing support outside working hours, our telephone answering service could be just what you need to help you maintain a seamless experience for your customers.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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CallCare

Twenty One
Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

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